1. Delivery

1.1 Delivery Costs

Delivery costs vary depending on the size, weight, and destination of the product(s) ordered. Bulky or oversized items may attract additional freight charges. Delivery costs will be displayed at checkout or advised by our team at the time of order.

1.2 Delivery Requirements

Please ensure someone is available to receive and sign for the delivery during business hours. If no one is present, the courier will leave a card and redirect the parcel to the nearest depot. You may collect the parcel or arrange redelivery at your expense.

1.3 Delivery Locations

Standard delivery charges apply to Australian customers. For international deliveries, please contact us at parts@chatswoodtoyota.com.au prior to purchase for a shipping quote.

1.4 Recommendations

We recommend using a delivery address that is attended during business hours to avoid delays and redelivery charges.

2. Returns

At Chatswood Toyota, we want you to have confidence when purchasing genuine Toyota parts and accessories. Please review our return eligibility criteria carefully before lodging a return.

2.1 Parts Eligible for Return

• Stocked lines that have not been specially procured for a customer order
• Parts in original, saleable condition (including undamaged packaging with manufacturer part number visible)
• Parts that have not been fitted, painted, or otherwise altered

2.2 Parts NOT Eligible for Return

• Special Order Parts
• Parts for private import models
• Parts requiring Authority in PartsCheck, Repair Connection, or PartsSearch
• Electrical items
• Painted or fitted parts (including parts where work has been started) – customers must check the part for damage and verify against the VIN prior to fitting or painting
• Parts not in original packaging or missing manufacturer part number
• Parts with writing or damage on packaging
• Parts returned more than 30 days from invoice date
• Parts with an extended purchase price under $15

3. Credit Returns & Refunds

3.1 Process for Lodging Returns

If the product delivered is faulty, not of merchantable quality, not fit for its intended purpose, or does not match the description provided, please contact us promptly on (02) 9206 6966 or email parts@chatswoodtoyota.com.au with:

• Your order number, invoice number, or receipt number
• A detailed description of the issue or reason for return
• Photographs of the product (if damaged in transit)
• Your name and contact details

Products are deemed accepted unless we are notified within 14 days of delivery. We may request confirmation in writing within 7 days of initial contact.

3.2 Credit Return Guidelines

• Credit returns must be accompanied by a credit note or invoice copy clearly identifying the parts returned and reason for return
• We recommend obtaining a driver’s signature to confirm credit pick-up
• Shortages or damage claims must be reported within 48 hours of delivery and damaged parts returned within 7 days
• Stock lines returned after 14 days (up to 30 days) will incur a 10% restocking fee
• Special order parts returned within the manufacturer’s return period (subject to management/manufacturer approval) are subject to a minimum 20% return charge

3.3 Conditions for Refunds, Repairs, or Replacements

Refunds, repairs, replacements, or exchange vouchers will only be provided if goods are returned in their original condition with all packaging, labels, and accessories supplied by Chatswood Toyota.

3.4 Delivery Costs for Returns

• If the product is faulty, not as described, damaged on arrival, or incorrectly supplied, Chatswood Toyota will cover the cost of return shipping
• If the product is returned for any other reason (e.g., change of mind, incorrect ordering), return shipping costs are the responsibility of the customer

4. Special Orders

All special orders require a 50% deposit at the time of ordering and are non-refundable unless otherwise required by law or accepted by manufacturer approval.