At Chatswood Toyota, we believe that people are the key to making a difference. Chatswood Toyota is an award winning dealership in the heart of Sydney, leading 170 staff across 3 locations. Our core values of Respect, Teamwork, Innovation and Service are the basis for our culture, and the principles which we live by. The successful candidate will be at the forefront of the automotive industry, promoting Australia's # 1 brand and working alongside strong leaders and a supportive team.
Why join the Chatswood Toyota family?
Our team at Chatswood Toyota is always striving to deliver the best experiences for both our team and our customers. We are committed to ensuring that all our team members feel recognised, safe and respected for their contributions.
See the benefits of joining Chatswood Toyota.
Learning and development
Work-life balance
Product experience
How to apply to join our growing team
If you think you’ve got the skills and experience to join us, we welcome you to express your interest and request that you forward your resume and cover letter to us through our email (myfuture@chatswoodtoyota.com.au) or alternatively, if none of the current job vacancies align with your preferences, we invite you to complete the following application to indicate your specific interests through the Register my interest form here.
Current vacancies available at Chatswood Toyota
Reports to: Used Car Sales Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities
The main focus of the Used Car Sales Consultant is to achieve an agreed quota/revenue target by gaining business from new and existing clients, while ensuring complete customer satisfaction.
Key job functions & Accountabilities
The Used Car Sales Consultant carries out a range of duties related to the selling of used vehicles, including:
Understanding the customer’s objectives, buying criteria and decision making processes, and forming long term business partnerships in order to leverage future transactions/ purchases
Identifying and exceeding the needs of customers by providing in-depth advice and service
Assisting customers in the selection and purchase process of a used vehicle
Maintaining desk in a clean and tidy manner
Approaching and greeting customers if they are unattended
Offering tea or coffee to customers when appropriate
Ensuring personal presentation reflects a corporate and professional image maintained by the Toyota brand
Adhering to dealership attendance, behaviour, privacy and occupational health and safety policies.
Demonstrating a proactive approach to personal development
Actively participating in dealership Kaizen activities and improvement forums
Completing other adhoc duties as requested by management
Maintaining the yard and used vehicles to a professional standard.
Introducing all customers to a Business Manager and Delivery Coordinator
Log all test drives and loan vehicles in Dealer Drive
Find Out More
Reports to: Fixed Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities: The main focus of the Parts Interpreter is to respond to any guest enquiries by utilising all available resources to ensure that the guest’s requirements are met with the highest level of guest service.
Key job functions & Accountabilities
The Parts Interpreter carries out a range of duties related to being the key contact between the
guest and the dealership, for sales of parts, including:
At all times maintain a keen awareness of providing quality guest service of the highest level
Able to adequately liaise with workshop & guests regarding parts ordering
To control, monitor and process parts back order procedure
To be able to interpret customer enquiries speedily and with a very high degree of accuracy
Provide prompt and courteous service to counter and phone customers.
To maintain an up to date knowledge of Toyota and its products.
To process spare parts orders from the customer and / or service department to the interpreter
Other duties as required by management.
Find out more
Reports to: Service Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities
The main focus of the Receptionist is to act as the first point of contact for anyone visiting the dealership or making general telephone contact, and greeting them in a friendly and professional manner. Act as an ambassador of the dealership and Toyota amongst the wider community.
Key job functions & Accountabilities
The Receptionist carries out a range of duties related to running the dealership’s reception, including:
Meet and greet all Guests immediately upon entering the dealership
Interacting with visitors and Guests and ensuring their waiting time has not been exceeded
Answering and directing calls in a professional manner
Providing administration support
General clerical duties (banking/ filing/ checking vehicle details)
Booking of service vehicles
Ensuring the Guest amenities and waiting room is clean and tidy
Showing visiting Guests to where they need to go/ walking them to their destination
Following TFL (Toyota For Life) Standards
Working as part of the team and having fun with our Guests
Find out more
Reports to: Workshop Controller/Fixed Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities
Once making the commitment of this Traineeship, it is how you apply yourself in the workplace that determines your level of expertise at the end of your Traineeship period. A conscientious and diligent effort on your part will enhance your long term job prospects. You must be a team player and make customer satisfaction your prime goal.
Key job functions & Accountabilities
Attend TAFE as required by the Traineeship.
Learn all facets of mechanical repair and servicing through observation of, and participation in any designated task.
Follow the directions given by supervisory/management staff.
Apply knowledge learnt at TAFE to workplace situations
Always maintain safe working practices
Report all workplace hazards and report all OHS issues.
Comply with OHS, Workers’ Compensation and Rehabilitation Policies
Contribute to a hazard free and OHS compliant work place.
Participate where required in the resolution of OHS issues
Work overtime as scheduled or with 24 hours’ notice period (as per award)
Other duties as required by supervisory staff.
Basic servicing and repairing the mechanical parts of vehicles such as the engine,transmission (clutch, gearbox, differential), and the suspension systems (springs,steering, wheels, brakes and tyres)
Taking all necessary steps to diagnose to ensure the correct operation of vehicles soldunder dealer warranty including the dismantling and reconstruction or replacement of faulty components
Minor repairs to the mechanical parts of the motor vehicle such as the engine, transmission and the suspension systems Installing optional extras to new vehicles as required
Reporting all necessary work, service or repairs to service manager and record using in-house databases or reporting systems
Ordering parts needed as part of warranty service
Maintaining a safe working environment through ensuring the correct operation of all tools and specialised equipment
Providing high level guest service to the dealerships guests
Demonstrate behaviours that align with company policies, organisational values and the toyota way
