Careers At Chatswood Toyota

Reports to: Fixed Operations Manager 

Direct Reports: Nil

Purpose / Main area of Responsibilities

The main focus of the Parts Interpreter is to respond to any guest enquiries by utilising all available
resources to ensure that the guest’s requirements are met with the highest level of guest service.

Key job functions & Accountabilities

The Parts Interpreter carries out a range of duties related to being the key contact between the guest
and the dealership, for sales of parts, including:

• At all times maintain a keen awareness of providing quality guest service of the highest level
• Able to adequately liaise with workshop & guests regarding parts ordering
• To control, monitor and process parts back order procedure
• To be able to interpret customer enquiries speedily and with a very high degree of accuracy
• Provide prompt and courteous service to counter and phone customers.
• To maintain an up to date knowledge of Toyota and its products.
• To process spare parts orders from the customer and / or service department to the interpreter
• Other duties as required by management.

Work, Health & Safety 

• Report all workplace hazards and report all WH&S issues 
• Comply with WH&S, Worker’s Compensation and Rehabilitation Policies 
• Contribute to a hazard free and WH&S compliant workplace 
• Participate where required in the resolution of WH&S issues 
• Ensure organisation compliance with WH&S policies and procedures 
• Monitor WH&S performance 
• Promote consultation with staff and senior management on WH&S issues

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Reports to: New Vehicle Sales Manager

Direct Reports: Nil

Main purpose:

The main focus of the Business Manager - Finance and Insurance is to provide a high-quality finance and insurance service to guests, for both new and used vehicles. The Business Manager - Finance and Insurance should act as an ambassador of the dealership and Toyota amongst the wider community.

Key job functions & Accountabilities:

The Business Manager - Finance and Insurance carries out a range of duties including:

• Providing vehicle finance and insurance to guests
• Preparing routine financial documents
• Providing a high level of guest service measured by Net Promoter Score (NPS)
• Communicating with all parties involved in a purchase
• Maintaining, updating and utilising the DAR information records system
• Imputing computer data.
• Ensure rates offered are at acceptable levels
• Completing finance, leasing and insurance contracts/policies
• Ensuring legal requirements, processes and professional sales compliance is achieved in all transactions.
• Provide and maintain an up to date and accurate log of status of all Financial and Insurance contracts including expected Dealership income generated.
• Promoting the dealership and the Toyota brand
• Maintaining good working relationships with the dealership finance andinsurance partners to secure competitive interest rates and financing programs
• Maintaining good working relationships with the new and used vehicle sales team
• Attend and contribute to Sales Team Meetings building awareness of the new and usedvehicle sales departments, to assist in the sale of motor vehicles and to maximise dealership finance and insurance to our guests.
• Training and providing the new and used vehicle sales teams with information on finance and lease programs, the benefits of the dealership's financing, and such products as Access etc.

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Reports to: Fleet Sales Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities

The main focus of the Junior/Assistant Fleet Sales Consultant is to support the achievement of quota/revenue target by gaining business from new and existing
clients while ensuring complete guest satisfaction.

Key job functions & Accountabilities:

The Junior/Assistant Fleet Sales Consultant carries out a range of duties related to the leasing of vehicles, including:

• Maintain a high knowledge level about Toyota products and vehicles.
• Develop understanding of cost benefits and communicate this to clients under the guidance of senior team members.
• Understand the guests objectives, buying criteria and decision making processes. Support in forming business partnerships and leveraging future transactions with the help of senior team members.
• Provide in-depth advice and support in the selection and purchase process of new vehicles, assisting clients with their needs.
• Assist in identifying and gaining new business through a sustained program of cold calling, mailing, following up referrals/ leads and keeping abreast of competitors strategies
• Support product demonstrations (as needed) and co-ordinating the preparation of product delivery ensuring specific deal agreements are (extras/options) are completed.
• Contribute to self-management through taking initiative, focusing on results, and showing attention to detail. Learn and adopt best practices from experienced team members.
• Contribute to building a positive team spirit
• Demonstrating behaviours that align with company policies, organisational values and The Toyota Way

Essential Skills/Qualifications/Experience

• 1-2 years experience in a similar role in the automotive industry or relevant experience in a sales role with a proven sales record
• Current and valid drivers license and the ability to drive manual transmission
• High level of communication skills, incorporating interpersonal awareness, oral and written communication skills and negotiation
• Ability to build effective relationships with guests, resulting in sales
• Ambition to succeed
• Highly motivated
• Well developed customer service skills
• Ability to uphold organisational values and The Toyota Way

Desirable Skills/Qualifications Experience:

• Desirable Skills/Qualifications Experience
• Excellent telephone technique
• Ability to profile guest needs
• Certificate III in Automotive (Sales- Vehicle)

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Reports to: Fixed Operations Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities

To contribute value to the warehouse team and be motivated to ensure that the warehouse is
efficiently run and maintained.

Key job functions & Accountabilities:

The Junior/Assistant Fleet Sales Consultant carries out a range of duties related to the leasing of vehicles, including:

• Ensure that the warehouse is efficiently run and maintained.
• Operate within a team to make sure deliveries in and out of the warehouse are effectively organised and executed
• Deal with a vast range of stock
• Receiving, unpacking and storage of incoming goods in accordance with appropriate procedures
• Picking and packing of orders including courier and transport documentation
• Locating and organising the storage of parts (stock)

Skills/Qualifications/Experience Required

• A current Forklift license (an LO picker license is a bonus)
• Basic computer skills and experience in computerized warehousing systems
• Excellent attention to detail
• Physically fit and proven record of Safe Work Practices
• Good organizational and effective time management skills
• General warehouse duties
• Picking and packing orders
• Regular stock counts
• General warehouse housekeeping
• Administrative functions as required
• Some heavy lifting

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Reports to: Workshop Controller/Fixed Operations Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities:

Once making the commitment of this Traineeship, it is how you apply yourself in the workplace that determines your level of expertise at the end of your Traineeship period.
A conscientious and diligent effort on your part will enhance your long term job prospects. You must be a team player and make customer satisfaction your prime goal.

Key job functions & Accountabilities

• Attend TAFE as required by the Traineeship.
• Learn all facets of mechanical repair and servicing through observation of, and participation inany designated task.
• Follow the directions given by supervisory/management staff.
• Follow the directions given by supervisory/management staff.
• Apply knowledge learnt at TAFE to workplace situations
• Always maintain safe working practices
• Report all workplace hazards and report all OHS issues.
• Comply with OHS, Workers’ Compensation and Rehabilitation Policies
• Contribute to a hazard free and OHS compliant work place.
• Participate where required in the resolution of OHS issues
• Work overtime as scheduled or with 24 hours’ notice period (as per award)
• Other duties as required by supervisory staff.

Please send an email to myfuture@chatswoodtoyota.com.au specifying the role you are applying for

Reports to: Pre-Delivery Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities

To carry out technical inspections and works on vehicles prior to being delivered to the guest.

Key job functions & Accountabilities

• Initialise vehicle systems as per service bulletins
• Complete compartment checks including:
  • Check vehicle oils and fluids and replace where applicable
  • Inspect vehicles for leaks and initiate repairs where applicable
  • Top up vehicle coolant and washer fluid
  • Check battery installation and terminal tightness
  • Check engine and air conditioner cooling fans
  • Check electrolyte and charge levels of the vehicles
• Conduct checks underneath the vehicles including:
  • Check wheel nut torque
  • Check and adjust tyre pressure
  • Inspect vehicle for defects
  • Install rubber body plugs
  • General inspection of under vehicle
• Additional vehicle works include:
  • Final vehicle inspection
  • Road test vehicles
  • Fill fuel in vehicles if required
  • Fit genuine and aftermarket accessories as per Toyota standards
• Report any faults to the department manager that may require additional attention

Additional responsibilities:

• Park vehicles in designated area when job is completed.
• Keep work clothes; equipment and work bays clean and tidy.
• Advise Manager if additional work is required.
• Keep vehicles clean.
• Co-operate with all colleagues and supervisors
• Ensure all vehicles are ready on time
• Ensure all jobs on daily work sheet are attended to.
• Attend in house training
• Study related Toyota bulletins

Please send an email to myfuture@chatswoodtoyota.com.au specifying the role you are applying for

Reports to: Stock Controller/Financial Controller

Direct Reports: Nil

Purpose / Main area of Responsibilities

To register vehicles and submit documentation accurately to Service NSW, maintain a very strong
relationship with Service NSW, the sales team & insurance companies. To process deals for Ryde
Toyota and to maintain deal compliance across all sales departments. This administration role also
provides support to the administration department.

Key job functions & Accountabilities

• Act as an ambassador/concierge of the dealership and Toyota amongst the wider community
• Being responsible for registering of all the Dealerships New, Used & Fleet vehicles with Service NSW.
• Make regular trips to the Service NSW office and maintain a good relationship with Service NSW via face to face & over the phone.
• Completing all paperwork for vehicle Registration and the applications and transfer of personalised plates.
• Compulsory Third Party (CTP) creditors invoice entry into general ledger.
• Entering of transaction summary report from Service NSW into TUNE.
• Ad hoc administration tasks as required.
• Display and maintain a professional manner and excellent personal conduct whilst in the q‘open plan’ environment of the Administration office and throughout the Dealership as per
  reasonable expectation and company policy.
• Ensure prompt and courteous guest attention wherever a guest needs assistance. Including meet and greet office visitors where required.
• Covering Reception at lunchtime, Fridays and all other times reception is vacant.
• Daily banking – collating, reconciling and banking of EFTPOS, cash and cheque payments received via Sales, Parts and Service departments daily takings across Chatswood and Ryde.

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