Careers At Chatswood Toyota

Reports to: Fixed Operations Manager 

Direct Reports: Nil

Purpose / Main area of Responsibilities

The main focus of the Parts Interpreter is to respond to any guest enquiries by utilising all available
resources to ensure that the guest’s requirements are met with the highest level of guest service.

Key job functions & Accountabilities

The Parts Interpreter carries out a range of duties related to being the key contact between the guest
and the dealership, for sales of parts, including:

• At all times maintain a keen awareness of providing quality guest service of the highest level
• Able to adequately liaise with workshop & guests regarding parts ordering
• To control, monitor and process parts back order procedure
• To be able to interpret customer enquiries speedily and with a very high degree of accuracy
• Provide prompt and courteous service to counter and phone customers.
• To maintain an up to date knowledge of Toyota and its products.
• To process spare parts orders from the customer and / or service department to the interpreter
• Other duties as required by management.

Work, Health & Safety 

• Report all workplace hazards and report all WH&S issues 
• Comply with WH&S, Worker’s Compensation and Rehabilitation Policies 
• Contribute to a hazard free and WH&S compliant workplace 
• Participate where required in the resolution of WH&S issues 
• Ensure organisation compliance with WH&S policies and procedures 
• Monitor WH&S performance 
• Promote consultation with staff and senior management on WH&S issues

Please send an email to myfuture@chatswoodtoyota.com.au specifying the role you are applying for.

Reports to: Fixed Operations Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities

To contribute value to the warehouse team and be motivated to ensure that the warehouse is
efficiently run and maintained.

Key job functions & Accountabilities:

The Junior/Assistant Fleet Sales Consultant carries out a range of duties related to the leasing of vehicles, including:

• Ensure that the warehouse is efficiently run and maintained.
• Operate within a team to make sure deliveries in and out of the warehouse are effectively organised and executed
• Deal with a vast range of stock
• Receiving, unpacking and storage of incoming goods in accordance with appropriate procedures
• Picking and packing of orders including courier and transport documentation
• Locating and organising the storage of parts (stock)

Skills/Qualifications/Experience Required

• A current Forklift license (an LO picker license is a bonus)
• Basic computer skills and experience in computerized warehousing systems
• Excellent attention to detail
• Physically fit and proven record of Safe Work Practices
• Good organizational and effective time management skills
• General warehouse duties
• Picking and packing orders
• Regular stock counts
• General warehouse housekeeping
• Administrative functions as required
• Some heavy lifting

If you’re ready to take on your next challenge with Australia’s number one automotive brand, then apply through Seek now!

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Reports to: Workshop Controller/Fixed Operations Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities:

Once making the commitment of this Traineeship, it is how you apply yourself in the workplace that determines your level of expertise at the end of your Traineeship period.
A conscientious and diligent effort on your part will enhance your long term job prospects. You must be a team player and make customer satisfaction your prime goal.

Key job functions & Accountabilities

• Attend TAFE as required by the Traineeship.
• Learn all facets of mechanical repair and servicing through observation of, and participation inany designated task.
• Follow the directions given by supervisory/management staff.
• Follow the directions given by supervisory/management staff.
• Apply knowledge learnt at TAFE to workplace situations
• Always maintain safe working practices
• Report all workplace hazards and report all OHS issues.
• Comply with OHS, Workers’ Compensation and Rehabilitation Policies
• Contribute to a hazard free and OHS compliant work place.
• Participate where required in the resolution of OHS issues
• Work overtime as scheduled or with 24 hours’ notice period (as per award)
• Other duties as required by supervisory staff.

Please send an email to myfuture@chatswoodtoyota.com.au specifying the role you are applying for

Reports to: Used Car Sales Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities:

The main focus of the Used Car Sales Consultant is to achieve an agreed quota/revenue target by gaining business from new and existing clients, while ensuring complete guest satisfaction.

Key job functions & Accountabilities

The Used Car Sales Consultant carries out a range of duties related to the selling of
used vehicles, including:

• Understanding the guest’s objectives, buying criteria and decision making processes, and forming long term business partnerships in order to leverage future transactions/ purchases.
• Identifying and exceeding the needs of guests by providing in-depth advice and service
• Assisting guests in the selection and purchase process of a used vehicle
• Maintaining desk in a clean and tidy manner
• Approaching and greeting guests if they are unattended
• Offering tea or coffee to guests when appropriate
• Ensuring personal presentation reflects a corporate and professional image maintained by the Toyota brand
• Adhering to dealership attendance, behaviour, privacy and occupational health and safety policies
• Demonstrating a proactive approach to personal development
• Actively participating in dealership Kaizen activities and improvement forums
• Completing other adhoc duties as requested by management

Please send an email to myfuture@chatswoodtoyota.com.au specifying the role you are applying for.

Reports to: Financial Controller/General Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities:

Maintenance of Chatswood, Artarmon and Ryde sites

• Oversee the maintenance, appearance and functionality of the Chatswood, Artarmon and Ryde sites including lawns, gardens and the yard etc.
• Manage and oversee maintenance contractors e.g. waste management, security etc.
• Monitor external cleaners’ performance
• Attend and oversee minor repairs and building upgrades
• Monitor and maintain building systems such as gurney, stormwater detention tanks and water supply and air-conditioning systems etc.
• Manage the storage and disposal of company records as directed
• Assist the management team with projects as directed
• Liase with sub-contractors as required e.g. electrician, plumber etc.

Work, Health and Safety

• Coordinate the WHS committee and implement actions/improvements
• Assist with the implementation of the WHS “HowSafe” system and completion of safety talks
• Report any WHS hazards or issues to the WHS committee as required

If you’re ready to take on your next challenge with Australia’s number one automotive brand, then apply through Seek now!

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Reports to: Retail Sales Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities:

The main focus of the reception is to act as the first point of contact for anyone visiting the dealership
or making general telephone contact and greeting them in a friendly and professional manner. Act as
an ambassador of the dealership and Toyota amongst the wider community.

Key job functions & Accountabilities

The Receptionist carries out a range of duties related to running the dealership’s reception, including:

• Act as the first point of contact for anyone visiting the dealership
• Meet and greet all Customers immediately upon entering the dealership
• Answering and directing calls in a professional manner
• Managing inbound call and website chat leads
• General clerical duties (banking/ filing/ checking vehicle details)
• Interacting with visitors and Customers and ensuring their waiting time has not been exceeded
• DAR Management - Managing all inbound leads - Phone, walk in and internet/email, particularly the Internet/email leads
• Managing the toyota.com.au leads in a very timely manner (TFL requirement), immediate email response
• Liase with sub-contractors as required e.g. electrician, plumber etc.
• Ensuring the Customer courtesy items and replenished, coffee machine, cups, biscuits etc
• Ensuring the Customer amenities and waiting room is clean and tidy
• Showing visiting Customers to where they need to go, walking them to their destination
• Following TFL (Toyota For Life) Standards
• Working as part of the team and having fun with our customers
• Providing first class Customer service
• Providing administration support

If you’re ready to take on your next challenge with Australia’s number one automotive brand, then apply through Seek now!

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Reports to: Retail Sales Manager

Direct Reports: Nil

Purpose / Main area of Responsibilities:

The Customer Experience and Marketing Coordinator is responsible for enhancing customer satisfaction and supporting the dealership's brand presence by coordinating customer experience initiatives and marketing activities. This role will manage customer feedback and social media engagement, coordinate training, support marketing strategies, and ensure compliance with Toyota standards to promote overall growth objectives for the dealership.

Key job functions & Accountabilities

1. Customer Experience

• Implement a customer-first approach and ensure compliance with customer-first
• standards across all dealership departments.
• Respond to social media feedback from platforms like Google, Facebook, and
  Instagram in a positive and timely manner.
• Manage all customer experience issues, including Finance & Insurance (F&I)
  complaints and other concerns received through multiple social media channels.
• Monitor and respond to "hot alerts" and customer-related escalations promptly.
• Communicate, promote, and nurture customer relationships through follow-up calls,
  surveys, letters, and inbound contacts.
• Collect and analyze Guest Satisfaction Index (GSI) data, reporting findings and
  recommendations to management regularly.
• Support the training of customer experience practices with relevant stakeholders and
  oversee the progress and sustainability of training outcomes.
• Assist in the development of standards and processes to drive process
  improvements and enhance customer satisfaction.
•  Proactively facilitate employee motivation and encourage teamwork within customer
  experience-related activities.

2. Marketing

• Support the Business Development, Marketing, and Operations Manager in
• Develop and implement marketing activities focused on customer retention, such as
• loyalty programs, targeted campaigns, and customer appreciation events, following the Marketing Excellence guidelines.
• Coordinate marketing activities, such as sponsorships of non-profit organizations like the Cerebral Palsy Alliance and other community engagement initiatives.
• Manage the dealership's digital presence by working with marketing agencies on website content, electronic direct mail (EDM), and social media platforms.
• Monitor website emails, identify key action areas, and ensure timely responses.
• Ensure all marketing initiatives adhere to the Marketing Excellence guidelines, emphasizing consistency, quality, and alignment with Toyota's brand standards.
• Assist in maintaining and updating marketing materials, point-of-sale (POS) displays, and customer-facing content.

3. Customer Retention

• Drive customer retention through marketing activities, including personalized communication, follow-up programs, and exclusive offers.
• Analyse customer data to identify retention opportunities and tailor marketing initiatives to specific customer segments.
• Develop and implement strategies to improve customer loyalty and repeat business while adhering to the Marketing Excellence guidelines.
• Monitor retention metrics and report progress to management, making recommendations for continuous improvement.

4. Administrative Support

• Provide administrative support to the Business Development, Marketing, and Operations Manager, including preparing documents, reports, and presentations for management meetings, events, and other communications.
• Maintain accurate records of customer interactions, feedback, and marketing activities to ensure thorough reporting and data analysis.

Key Competencies and Skills

• Strong interpersonal and communication skills, with the ability to engage positively with customers and team members.
• Experience in customer service, customer relations, or customer retention, preferably in a retail or automotive environment.
• Proficiency in digital marketing, including social media management, content creation, and data analysis.
• Familiarity with the Brand guidelines and a commitment to upholding quality standards in all marketing initiatives.
• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong problem-solving skills and the ability to address customer complaints and issues professionally.
• Familiarity with Toyota standards and a commitment to upholding brand values and customer-first principles.
• Proactive and self-motivated, with a passion for delivering exceptional customer experiences and driving customer retention. Ability to facilitate training, motivate employees, and foster a collaborative environement.

Qualifications

• Previous experience in customer experience, marketing, customer retention, or customer service roles.
• Knowledge of digital marketing tools and platforms.
• Strong computer skills, including proficiency in Microsoft Office Suite and marketing software.
• A degree or diploma in Marketing, Business, Hospitality, or a related field is preferred.

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