fAt Chatswood Toyota, we believe that people are the key to making a difference. Chatswood Toyota is an award winning dealership in the heart of Sydney, leading 170 staff across 3 locations. Our core values of Respect, Teamwork, Innovation and Service are the basis for our culture, and the principles which we live by. The successful candidate will be at the forefront of the automotive industry, promoting Australia's # 1 brand and working alongside strong leaders and a supportive team.
Why join the Chatswood Toyota family?
Our team at Chatswood Toyota is always striving to deliver the best experiences for both our team and our customers. We are committed to ensuring that all our team members feel recognised, safe and respected for their contributions.
See the benefits of joining Chatswood Toyota.
Learning and development
Work-life balance
Product experience
How to apply to join our growing team
If you think you’ve got the skills and experience to join us, we welcome you to express your interest and request that you forward your resume and cover letter to us through our email (myfuture@chatswoodtoyota.com.au) or alternatively, if none of the current job vacancies align with your preferences, we invite you to complete the following application to indicate your specific interests through the Register my interest form here.
Current vacancies available at Chatswood Toyota
Reports to: Service Operations Manager/Fixed Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities
The main focus of the Service Advisor is act as the principal contact between the Dealership and the
guest, for repair and maintenance service on vehicles, while ensuring guest satisfaction.
Key job functions & Accountabilities
The Service Advisor carries out a range of duties related to being the key contact between the guest
and the dealership, for repair and maintenance of vehicles, including:
Meeting guests
Taking enquires and service bookings
Writing up repair orders
Keeping guests up to date with vehicle progress
Organising courtesy cars
Estimating the cost and time needed to complete a job
Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
Gaining authorisation for extra work
Handling guest complaints
Helping bring new business into the service department
Promoting the dealership and the Toyota brand
Essential Skills:
Effective time management skills
Sound knowledge of auto mechanics
Effective leadership skills, ability to teach and mentor staff
Find out more
Reports to: Workshop Controller/Fixed Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities:
Once making the commitment of this Traineeship, it is how you apply yourself in the workplace that determines your level of expertise at the end of your Traineeship period.
A conscientious and diligent effort on your part will enhance your long term job prospects. You must be a team player and make customer satisfaction your prime goal.
Key job functions & Accountabilities
Attend TAFE as required by the Traineeship.
Learn all facets of mechanical repair and servicing through observation of, and participation inany designated task.
Follow the directions given by supervisory/management staff.
Follow the directions given by supervisory/management staff.
Apply knowledge learnt at TAFE to workplace situations
Always maintain safe working practices
Report all workplace hazards and report all OHS issues.
Comply with OHS, Workers’ Compensation and Rehabilitation Policies
Contribute to a hazard free and OHS compliant work place.
Participate where required in the resolution of OHS issues
Work overtime as scheduled or with 24 hours’ notice period (as per award)111
The Trainee Accountant plays a vital support role within the finance team, assisting the Accountant in managing the day-to-day financial and administrative operations of the dealership. This role requires a high level of professionalism and integrity, representing both the dealership and the Toyota brand within the broader community. The position also offers clear opportunities for career development and progression.
Key Duties and Responsibilities
Monitor and follow up on outstanding balances for vehicle, parts, and service debtors.
Process deals for all sales departments across both dealership locations.
Support various general administrative functions as required.
Possess a sound understanding of both accounts payable and accounts receivable processes.
Prepare selected monthly account reconciliations to ensure timely and accurate financial reporting.
Liaise with external auditors to facilitate an efficient audit process.
Perform ad hoc duties as directed by management.
Communicate with a high standard of professionalism across all levels of the business.
Consistently maintain a professional demeanor and conduct in line with company policies, particularly within the open-plan Administration Office and wider dealership environment.
Required Skills, Qualifications, and Experience
Minimum of 2 years’ experience in an accounting or finance-related role.
Excellent verbal and written communication skills.
Strong attention to detail with exceptional organisational abilities.
Proven ability to manage multiple tasks and prioritise effectively.
Proficiency in Microsoft Office applications, particularly Excel.
Actively pursuing CA or CPA qualification.
Find Out More
Reports to: Financial Controller/General Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities
Maintenance of Chatswood, Artarmon and Ryde sites
Oversee the maintenance, appearance and functionality of the Chatswood, Artarmon and Ryde sites including lawns, gardens and the yard etc.
Manage and oversee maintenance contractors e.g. waste management, security etc.
Schedule and Co-ordinate contractors to work on sites Chatswood, Artarmon & Ryde
Ensure contractors on site have been inducted (Howsafe)
Maintain buildings, equipment, Yard areas etc to ensure smooth running of Dealership facilities
Monitor external cleaners’ performance
Attend and oversee minor repairs and building upgrades
Monitor and maintain building systems such as gurney, stormwater detention tanks and water supply and air-conditioning systems etc.
Manage the storage and disposal of company records as directed
Assist the management team with projects as directed
Liase with sub-contractors as required e.g. electrician, plumber etc.
Actively check on facilities, equipment etc to schedule any pre-emptive maintenance and or repairs
Work, Health and Safety
Coordinate the WHS committee and implement actions/improvements
Assist with the implementation of the WHS “HowSafe” system and completion of safety talks
Report any WHS hazards or issues to the WHS committee as required
Find out more
Reports to: Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities:
The main focus of the Customer Experience Consultant/Reception is to drive the retention of Chatswood Toyota service guests. receive a follow-up call after their vehicle service. This role also ensures that applicable calls receive the appropriate further action.
Key job functions & Accountabilities
The Customer Experience Consultant carries out a range of duties including:
Conducting outbound phone calls to guests to remind them of their vehicle servicing
Answering inbound calls to book in vehicle services and respond to enquiries
Completing follow-up calls to guests regarding their service experience, which will be conducted on the day after their service, excluding weekends
Relaying information and feedback to the respective service advisor and manager and liaising with the Customer Experience Manager for complaints that require further investigation and management
Assisting guests face to face when they drop their vehicle off for servicing in the morning and in the afternoon when they come to pick up their vehicle
Ensuring all guests’ needs are met including but not limited to:
o Coordinating the use of the courtesy bus
o Coordinating the booking of a loan vehicle
o Ensuring guests who are waiting on site for their vehicle are comfortable and their needs are met
o Offering coffee and tea to the guests who remain on site
Recording accurate guest data in TUNE and ensuring any inaccurate data is corrected
Ad hoc duties as required by management
Find out more
Reports to: Fixed Operations Manager
Direct Reports: Warehouse Store persons and Parts Drivers
Purpose / Main area of Responsibilities:
To maintain a smooth operation of the warehouse and ensure that the needs of our guests and suppliers are met in a timely manner.
Key Duties and Responsibilities
The Warehouse supervisor carries out a range of duties including:
Ensuring that the warehouse is efficiently run and maintained.
Operating within a team to make sure deliveries in and out of the warehouse are effectively organised and executed.
Returning all credit orders within 48 hours and logging orders into TUNE
Overseeing and assisting with picking orders
Handling a vast range of stock
Maintaining desk/computer area in a clean and tidy manner
Demonstrating a proactive approach to personal development
Managing the return of Toyota return within 45 days
Taking responsibility for the stock maintenance, movement and locating
Advising the Parts Inventory Manager of aged stock on a monthly basis
Advising the Parts Inventory Manager of problem credits
Completing other adhoc duties as requested by management and demonstrating flexibility to work overtime when necessary
Attending and participating in training evens as required
Actively participating in dealership Kaizen activities and improvement forums
Adhering to dealership attendance, behavior, privacy and occupational health and safety policies
