fAt Chatswood Toyota, we believe that people are the key to making a difference. Chatswood Toyota is an award winning dealership in the heart of Sydney, leading 170 staff across 3 locations. Our core values of Respect, Teamwork, Innovation and Service are the basis for our culture, and the principles which we live by. The successful candidate will be at the forefront of the automotive industry, promoting Australia's # 1 brand and working alongside strong leaders and a supportive team.
Why join the Chatswood Toyota family?
Our team at Chatswood Toyota is always striving to deliver the best experiences for both our team and our customers. We are committed to ensuring that all our team members feel recognised, safe and respected for their contributions.
See the benefits of joining Chatswood Toyota.
Learning and development
Work-life balance
Product experience
How to apply to join our growing team
If you think you’ve got the skills and experience to join us, we welcome you to express your interest and request that you forward your resume and cover letter to us through our email (myfuture@chatswoodtoyota.com.au) or alternatively, if none of the current job vacancies align with your preferences, we invite you to complete the following application to indicate your specific interests through the Register my interest form here.
Current vacancies available at Chatswood Toyota
Reports to: Business Development, Marketing, and Operations Manager
Direct Reports: Nil
Purpose / Main area of Responsibilities
The Customer Experience and Marketing Coordinator is responsible for enhancing customer
satisfaction and supporting the dealerships brand presence by coordinating customer experience
initiatives and marketing activities. This role will manage customer feedback and social media
engagement, coordinate training, support marketing strategies, and ensure compliance with Toyota
standards to promote overall growth objectives for the dealership.
Key job functions & Accountabilities
1. Customer Experience
The Service Advisor carries out a range of duties related to being the key contact between the guest
and the dealership, for repair and maintenance of vehicles, including:
Implement a customer-first approach and ensure compliance with customer-first standards across all dealership departments.
Respond to social media feedback from platforms like Google, Facebook, and Instagram in a positive and timely manner.
Manage all customer experience issues, including Finance & Insurance (F&I) complaints and other concerns received through multiple social media channels.
Monitor and respond to “hot alerts” and customer-related escalations promptly.
Communicate, promote, and nurture customer relationships through follow-up calls, surveys, letters, and inbound contacts.
Collect and analyze Guest Satisfaction Index (GSI) data, reporting findings and recommendations to management regularly.
Support the training of customer experience practices with relevant stakeholders and oversee the progress and sustainability of training outcomes.
Assist in the development of standards and processes to drive process improvements and enhance customer satisfaction.
Proactively facilitate employee motivation and encourage teamwork within customer experience-related activities.
2. Marketing
Support the Business Development, Marketing, and Operations Manager in executing marketing strategies, including digital marketing, data management, and events.
Develop and implement marketing activities focused on customer retention, such as loyalty programs, targeted campaigns, and customer appreciation events, following the Marketing Excellence guidelines.
Coordinate marketing activities, such as sponsorships of non-profit organizations like the Cerebral Palsy Alliance and other community engagement initiatives.
Manage the dealership’s digital presence by working with marketing agencies on website content, electronic direct mail (EDM), and social media platforms.
Ensure all marketing initiatives adhere to the Marketing Excellence guidelines, emphasizing consistency, quality, and alignment with Toyota’s brand standards.
Assist in maintaining and updating marketing materials, point-of-sale (POS) displays, and customer-facing content.
3. Customer Retention
Drive customer retention through marketing activities, including personalized communication, follow-up programs, and exclusive offers.
Analyse customer data to identify retention opportunities and tailor marketing initiatives to specific customer segments.
Develop and implement strategies to improve customer loyalty and repeat business while adhering to the Marketing Excellence guidelines.
Monitor retention metrics and report progress to management, making recommendations for continuous improvement.
4. Administrative Support
Provide administrative support to the Business Development, Marketing, and Operations Manager, including preparing documents, reports, and presentations for management meetings, events, and other communications.
Maintain accurate records of customer interactions, feedback, and marketing activities to ensure thorough reporting and data analysis.
Key Competencies and Skills
Strong interpersonal and communication skills, with the ability to engage positively with customers and team members.
Experience in customer service, customer relations, or customer retention, preferably in a retail or automotive environment.
Proficiency in digital marketing, including social media management, content creation, and data analysis.
Familiarity with the Brand guidelines and a commitment to upholding quality standards in all marketing initiatives.
Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
Strong problem-solving skills and the ability to address customer complaints and issues professionally.
Familiarity with Toyota standards and a commitment to upholding brand values and customer-first principles.
Proactive and self-motivated, with a passion for delivering exceptional customer experiences and driving customer retention.
Ability to facilitate training, motivate employees, and foster a collaborative team environment.
Qualifications
Previous experience in customer experience, marketing, customer retention, or customer service roles.
Knowledge of digital marketing tools and platforms.
Strong computer skills, including proficiency in Microsoft Office Suite and marketing software.
A degree or diploma in Marketing, Business, Hospitality, or a related field is preferred.
Find Out More
Reports to: Dealership Accountant/Financial Controller
Direct Reports: Nil
Purpose / Main area of Responsibilities:
The organisation, control and maintenance of all facets of the accounts payable function for both Chatswood & Ryde Toyota.
Key job functions & Accountabilities
Payment and reconciliation of all creditors for both Chatswood and Ryde Toyota.
Collection of creditor’s invoices and distribution for Management/Authorising Staff approval.
Data entry of creditor invoices – checking authorisation, purchase orders, account numbers, accurate invoicing and correct accounting of GST.
Payment of prompt payment requests daily, including EFT and cheques.
Payment of creditors due weekly.
Prompt response to any vendor queries.
Entry and maintenance of vendor records.
Investigation and follow up of any invoicing/payment disputes.
Filing and archiving as required.
Follow up and clearing of any old pending purchase orders.
