Careers At Chatswood Toyota

Reports to: Fleet Sales Manager 

Purpose / Main area of Responsibilities

The main focus of the Fleet Account Manager is to achieve an agreed quota/revenue target by gaining business from new and existing clients while ensuring complete customer satisfaction.

Key job functions & Accountabilities

The Fleet Account Manager carries out a range of duties related to the leasing of vehicles, including:

• Maintaining a high knowledge level about Toyota products and vehicles 
• Ability to understand cost benefits reasoning analysis among the product range and communicating this to clients
• Understanding the guests objectives, buying criteria and decision making processes and forming long term business partnerships in order to leverage future transactions/ purchases
• Identifying and exceeding needs of clients through providing in-depth advice and service through assisting in the selection and purchase process of a new vehicle
• Identifying and gaining new business through a sustained program of cold calling, mailing, following up referrals/ leads and keeping abreast of competitors strategies
• Conducting product demonstrations (as needed) and co-ordinating the preparation of product delivery ensuring specific deal agreements are (extras/ options) are completed.
• Self-manage performance, through taking Initiative, results orientation, decisiveness and thoroughness
• Contribute to building a positive team spirit
• Demonstrating behaviours that align with company policies, organisational values and The Toyota Way

Essential Skills / Qualifications / Experience

• Experience in a similar role in the automotive industry or extensive experience in a sales role with a proven sales record 
• Current and valid drivers license and the ability to drive manual transmission
• High level of communication skills, incorporating interpersonal awareness, oral and written communication skills and negotiation
• Ability to build effective relationships with customers, resulting in sales
• Ambition to succeed
• Highly motivated
• Well developed customer service skills
• Ability to uphold organisational values and The Toyota Way

Desirable Skills / Qualifications Experience

• Excellent negotiation skills
• Excellent telephone technique 
• Ability to profile guest needs
• Certificate III in Automotive (Sales - Vehicle) 

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Reports to: Managing Director

Main purpose:

The People and Culture Coordinator is primarily responsible for coordinating the entire employee lifecycle for the dealership. 

Job Functions 

Recruitment

• Position Advertising 
• Candidate Screening 
• Interview Scheduling 
• Conducting Face to Face Interviews 
• Conducting Reference Checks 
• Contract Development 
• Contract Distribution

On-boarding

• Liaise with IT to set up new starters in the system and arrange a desktop 
• Liaise with EA to organise name badges & business cards 
• Liaise with the Finance team regarding commission structures and additional benefits 
• Conduct induction presentation 
• Coordinate the WH & S induction through Howsafe 
• Conduct site tour and staff introduction

Performance Management 

• Advise management on performance management 
• Coordinate the performance improvement process 
  • Coordinate and attend face to face meetings 
  • Create and distribute relevant documentation (i.e. warning letters or PIPs) 
  • Manage communication and ensure a paper trail (i.e. follow up emails) 
• Ensure that the annual performance review form is relevant and up to date 
• Contribute to the development of the internal performance review process

Grievance Handling 

• First point of contact for any employee grievances 
• Create and distribute relevant documentation (i.e. suspension letters) 
• Coordinate and attend face to face interviews (ensure witnesses are present) 
• Review all relevant information (i.e. camera footage) 
• Maintain communication with relevant parties and ensure a paper trail (i.e. follow up emails) 
• Advise on suitable outcomes / solutions (i.e. verbal warning, formal written warning or termination)

Work, Health and Safety / Worker’s Compensation

• Participate in monthly WH&S conference calls with the WH&S committee
• Drive a culture of Safety through ensuring monthly toolbox talks are happening 
• First point of contact for any incidents / accidents 
• Lodge any relevant Worker’s Comp claims through iCare 
• Create and manage Worker’s Comp files 
• Maintain ongoing communication between the insurer, rehabilitation provider and employee throughout the duration of the claim 
• Ensure all Certificates of Capacity are up to date and appropriately filed / sent to iCare 
• Coordinate annual or semi-annual (pending turnover) First Aid training / CPR training (Liaise with St John)

Employee Engagement Activities:

• Coordinate the rollout of the annual Employee Engagement Survey 
• Understand and translate the data from the annual Employee Engagement Survey to the management team and employees 
• Advise on methods and activities to improve employee engagement 
• Coordinate and participate in bi-monthly meetings with the Company Talent Representative Team 
• Manage the monthly employee recognition program (CAR Award)

Employee Exit Activities:

• Coordinate redundancy and termination activities 
• Conduct exit interviews where possible
• Coordinate the return of any business owned materials (i.e. uniforms, keys etc.)
• Liaise with IT to close down online accounts and cancel fuel cards 
• Liaise with Payroll on any outgoing payments (i.e. annual leave, payment in lieu of notice)

Management activities:

• Participate in monthly management meetings 
• Participate in weekly Obeya meetings 
• Create and share weekly reports for the Senior Management team

HRIS System Support:

• Initiate job requisitions, job changes, compensation changes and terminations 
• Ensure workers are hired into Workday prior to commencing employment 
• Provide tier 1 support to all workers and management on Workday 
• Escalate any system support requirements to the Servco HRSS team

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Reports to: Office Manager / Dealership Accountant / Financial Controller / General Manager / Dealer Principal 

Purpose / Main area of Responsibilities:

The main responsibility of the Receptionist is to provide first class guest service for anyone visiting the dealership, greeting them in a friendly and professional manner while acting as an ambassador of the dealership and Toyota amongst the wider community.

Key job functions & Accountabilities

The Receptionist carries out a range of duties related to dealerships reception, including:

• Act as the first point of contact for anyone visiting the dealership
• Answering phone enquiries
• Providing administrative support
• Maintaining the boardroom diary
• General clerical duties
• Maintaining a safe and healthy workplace
• Contribute to building a positive team spirit
• Demonstrate behaviours that align with company policy, organisational values and The Toyota Way

Essential Skills/Qualifications/Experience

• Minimum 1 year experience in a reception or office administration role
• Sound knowledge of Microsoft Office Suite
• Excellent interpersonal skills with clear and professional verbal communication skills
• A friendly, professional manner
• Good organisational skills
• Ability to demonstrate behaviours that support organisational values and The Toyota Way

Desirable Skills/Qualifications/Experience

• Cert IV in Business Administration

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Reports to: Service Manager 

Purpose / Main area of Responsibilities

The main focus of the Service Advisor is to act as the principal contact between the Dealership and the guest, for repair and maintenance service on vehicles, while ensuring guest satisfaction.

Key job functions & Accountabilities

The Service Advisor carries out a range of duties related to being the key contact between the guest and the dealership, for repair and maintenance of vehicles, including:

• Meeting guests
• Taking enquires and service bookings
• Writing up repair orders
• Keeping guests up to date with vehicle progress
• Organising courtesy cars
• Estimating the cost and time needed to complete a job
• Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
• Gaining authorisation for extra work
• Handling guest complaints
• Helping bring new business into the service department
• Promoting the dealership and the Toyota brand
• Demonstrate behaviours that align with company policies, organisational values and The Toyota Way
• Contribute to building a positive team spirit

Essential Skills/Qualifications/Experience

• Minimum 2 years experience in a similar role 
• Strong working knowledge of the of the automotive industry
• Effective time management skills
• Sound knowledge of auto mechanics
• Ability to work with both the public and shop technicians in a courteous and professional manner
• Guest service focused
• Initiative, flexibility and results orientation
• Proficient in the Microsoft Office suite of works

Desirable Skills/Qualifications/Experience

• Qualified as a Technician
• Effective leadership skills

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